Cancellation and refunds

1. Cancelling your subscription

Go to your account and click “Manage subscription”. Cancelling stops the next renewal: you keep access until the end of the period you have already paid for and you won't be charged again.

2. Withdrawal within the first 14 days

You can withdraw from your first subscription, monthly or annual, within 14 calendar days of payment, without giving a reason. We refund the full amount and the license is deactivated at that point.

To do so, email us at support@tradeengine.pro from your account's email address, including the order number shown on your Paddle receipt.

3. Renewals

Renewals do not start a new withdrawal period. If you don't want to renew, cancel before the renewal date. We don't refund partial periods, except for a duplicate or mistaken charge, or where the applicable law requires it.

4. How and when the refund arrives

Refunds are processed by Paddle, our reseller, to the same payment method you used. Depending on your bank, the amount may take a few days to appear.

5. Before opening a dispute

If you see a charge you don't recognize or have a problem with a payment, write to us before contacting your bank. We will sort it out faster and without blocking your account.

6. Your rights

This policy does not limit the rights granted to you by consumer law in your country or by Paddle's buyer terms.